We ensure that once the payment for your course purchase is cleared, only then a confirmation email is sent to your email address with download instructions along with invoice. We suggest you to save the invoice you received in your mail box. ZPilot Academy will not be held responsible for any payment leakages from your end. 

1. Cancellation policy

Requests for cancellation before the commencement of a course may be considered on a case-by-case basis at the sole discretion of ZPilot Academy. 

2. Refund policy

Courses/Products/Services once registered/ordered cannot be cancelled. Courses/Products/Services once registered/sold shall not be accepted back by ZPilot Academy. Registration fees are non-refundable once payment has been successfully completed. If a course or event is cancelled by ZPilot Academy, eligible participants will receive a full refund or may choose to transfer their registration to a future session. Any approved refunds will be processed through the original payment method and may take 7–10 business days to reflect, depending on the payment provider or bank. 

3. Privacy policy

Protecting your privacy is very important to us. As part of the normal operation of our services, your basic information (name, address, e-mail and phone numbers) is collected by us for internal record purpose. We do use your contact information to send you products/services based on your orders and your interests and we also use your name and address for raising bills and invoices.

If you have questions regarding our Refund Policy, please contact us on ‘zpilotacademy@gmail.com’ or send your comments to:

ZPilot Academy

P-92, Block-B, 1st Floor

Lake Town

Kolkata - 700089

West Bengal, India

ZPilot Academy will use commercially reasonable efforts to promptly respond and resolve any problem or question.

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Last Updated: 21 July 2026